360 Advanced respects your privacy and is committed to collecting, maintaining and using information about you responsibly.

This Privacy Policy describes how your information will be treated as you use our website. This Privacy Policy applies to our website only. Our website may contain links to other sites, and we are not responsible for the privacy practices or the content of such sites. If you have any questions about how these other sites use your information, you should contact them directly.

360 Advanced reserves the right to amend or modify this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Information We Collect When You Visit Our Site And How It Is Used

Personal Information

During your visit on our website, you may (i) submit information to contact us through our website; (ii) complete surveys or provide feedback; (iii) initiate a live chat; or (iv) access other features on our website. Certain information you may provide us includes the following:

• First and last name
• Email address
• Mailing address
• Phone number
• Title
• Company name

We refer to these categories of information you voluntarily provide as “Personal Information” in this Privacy Policy.

We use your Personal Information to respond to you for the reason you contacted us. We keep your Personal Information confidential and do not sell, trade, or otherwise transfer to outside parties your Personal Information. However, we may disclose any information, including Personal Information, we deem necessary to comply with any applicable law, regulation, legal process or governmental request, to enforce our rights, or to protect the safety and security of our website, content providers or other users.

We will only retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Non-Personal Information

When you visit our website, we may track information about your visit and collect non-personally identifiable information about you and your use of the website, including internet protocol (IP) addresses, browser types, internet service providers (ISPs), and the number of clicks. We refer to these categories of information as “Non-Personal Information” in this Privacy Policy.

To track and collect certain Non-Personal Information, we may use a technology referred to as “cookies” or other similar technology, which is a small piece of information on your computer about you which recognizes you as a return user of the website and helps to provide a more personalized experience.

We collect Non-Personal Information for statistical purposes to improve the products and services we provide and your experience on our website. Additionally, our online advertisements may use cookies or similar automated information collection technology to collect and aggregate Non-Personal Information. Additionally, we may provide aggregated Non-Personal Information to third parties for marketing, advertising, or other uses.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your Personal Information. Our website has security measures in place to protect the loss, unauthorized access, misuse, and alteration of the information under our control. All information is transmitted via Secure Sockets Layer (SSL) technology.

Your Access To And Control Over Information

You have the right to access information you provide to us. Please contact us at marketing@360advanced.com if you wish to (a) see what information we have about you; (b) change/correct any information we have about you; or (c) request that we delete any information we have about you. All such requests will be handled in accordance with applicable data protection and privacy laws.

Privacy Of Minors

Our website is not intended for children under the age of 16, and we will not knowingly collect any Personal Information from such children. If we learn that we have collected Personal Information from a child under the age of 16, we will delete such information from our records.

Online Tracking

Our website does not support Do Not Track (DNT) browser settings, and we do not respond to DNT signals.

Call Recording

Understanding your business needs is our top priority. We may record calls to focus on your needs and expectations, rather than taking notes, and to coach our team to provide you with an even better experience. To help us fulfill this purpose, we use Gong.io as our service provider.

The following explains our privacy practices related to call recordings. If you do not approve the recording of a call, please let us know and we will not record it.

What Information Do We Collect and Why?

We record calls to focus on you instead of taking notes, and for internal training and coaching purposes. Please do not share any sensitive personal information of any kind during recorded calls. We do not request and have no intention of collecting this type of information.

We also do not intend to record people in your surroundings. Please ensure that other individuals nearby are not being recorded unintentionally, or that you have provided them with this notice and they have acknowledged their consent to being recorded.

If you request access to or deletion of your recordings, we will need a way to identify the relevant recordings. We may use details such as your name, email address, time of the call, IP address, and browser type for this purpose.

With Whom Do We Share the Information?

We use Gong.io as a service provider to record calls and provide us with analytics. Gong.io may engage additional sub-processors to deliver these services. For the purposes of applicable data protection laws, Gong.io has executed a Data Processing Addendum (DPA) with us and participates in applicable cross-border data transfer frameworks.

Will We Disclose Your Information to Authorities?

We comply with applicable laws. If required, we will disclose your information in response to lawful warrants, subpoenas, or other legal processes, including to meet national security or law enforcement requirements.

What About Aggregated and Analytical Information?

We and Gong.io may use aggregated, non-identifiable information for legitimate business purposes, including improving service quality and coaching effectiveness.

Can You Access Personally Identifiable Information Related to You?

If you are entitled to a right of access under applicable law, you may contact us at info@360advanced.com to obtain confirmation of whether we are processing personal information about you and to receive a copy of that information, so that you may request correction or deletion if it is inaccurate or has been processed in violation of applicable law. We will need to reasonably identify you before providing access to any data.

What Are Your EU Data Subject Rights?

If EU data protection laws apply to the processing of your personal information under this section, 360 Advanced is the data controller and Gong.io is the data processor. Our processing of your personal information is based on your consent.
In addition to your rights to access, correct, and delete personally identifiable information about you, you are also entitled to:

• withdraw your consent to the processing of your information at any time;
• request deletion of or restriction on access to your personal information;
• request that third parties who hold your personal information, in accordance with this policy, cooperate in the exercise of your rights;
• request portability of your personal information;
• object to the processing of your personal information for direct marketing purposes;
• inform us that you do not wish to be subject to a decision based solely on automated processing, including profiling, that produces legal effects or similarly significant effects concerning you; and
• lodge a complaint with a data protection supervisory authority of your habitual residence, place of work, or of an alleged infringement of the General Data Protection Regulation (EU) 2016/679.

How Long Do We Keep the Information?

We and Gong.io retain call recordings and related personal information for 36 months. Thereafter, recordings are archived and used only for necessary purposes, such as internal audits and legal disputes or proceedings.

Where Is the Recording Captured and Processed?

Gong.io stores and processes information, on our behalf, on secure servers located in the United States. If you are a resident in a jurisdiction where transfer of your personal information outside of your territory requires your consent, your participation in a recorded call constitutes the necessary consent to such transfer

Cookies Related to Call Recording

Cookies help us attribute recordings and related details to the relevant individuals. Cookies are small files that a web server sends to a user’s device when the user browses online. You can always block or remove cookies through your browser settings.

Questions About Call Recording?

For further information about our call recording practices or to exercise your rights, please contact us at info@360advanced.com.