CyberLink Data FAQ’s
Welcome to the CyberLink Data FAQ page, your ultimate destination for all your platform questions! Whether you’re diving in as a new user or seeking advice, this resource has you covered. Explore solutions to common technical issues, uncover insights into key features, and learn how to harness the full potential of our platform’s capabilities. Can’t find what you need? Reach out to our dedicated support team for personalized assistance. Empower yourself with knowledge and unlock the full potential of CyberLink Data today!
FREQUENTLY ASKED QUESTIONS
To access our frequently asked questions, simply click or tap on the question in the below list to view the answer.
WHAT IS THE CYBERLINK DATA (CLD) PLATFORM, IN 2-3 SENTENCES?
Cyberlink Data (CLD) is a consolidated solution providing project and workflow management, document exchange, and communication capabilities.
CLD replaces the current mix of tools, providing a single platform to support projects for 360 Advanced’s clients.
IS CLD A GRC TOOL, LIKE DRATA, VANTA, ETC.?
No, CLD better supports 360 Advanced’s unique approach…leveraging highly-trained staff that have better visibility and more context for the engagements. CLD was created to further technology-enable our unique delivery methodology.
360 Advanced prefers to maintain independence from our clients’ compliance programs. This includes operating controls and any systems that support those controls, including GRC platforms.
We look forward to integrating with these systems where necessary to create further efficiencies in the delivery of client engagements.
WHERE CAN I FIND TRAINING VIDEOS SHOWING HOW TO USE CLD?
Training Videos can be found here
HOW DO I REPORT BUGS, MAKE SUGGESTIONS, ETC?
To report bugs or make suggestions for enhancements to CLD, please complete this form:
https://www.cognitoforms.com/_360Advanced1/SupportRequestExternal
Depending on the nature and severity of the submission, the support request will be routed appropriately.
DOES CYBERLINK DATA GO THROUGH 3RD PARTY COMPLIANCE?
We’re presently undergoing a SOC 2 Type 1 audit and are targeting a SOC 2 Type 2 audit in the upcoming audit cycle.
WHAT DOES THE CLD TECH STACK LOOK LIKE?
The solution is physically segmented, multi-tenant SaaS solution, owned and operated by 360 Advanced.
The platform is hosted in Amazon Web Services, using serverless, scalable architecture.
CyberLink Data Help!
If you have any additional questions regarding our CyberLink Data platform please fill out the form below and we will get back to you with a response.